A Model for Improving the Strategic Measurement and management of Policing: The Police Organisational Performance Index (POPI)
Coleman, Terence George
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In order to implement and sustain contemporary-policing, police organisations must operate strategically by focusing on the measurement and management of results (outcomes) and the efficiency of services and programs instead of focusing only on inputs, processes and outputs. Notwithstanding this, it is clear that many leaders of policing have not recognized the necessity to identify and align appropriate organisational performance indicators with an organisational strategy. The present study therefore sought to establish a model for the strategic measurement and management of police organisational performance that would a) embrace the Fundamental Principles of Contemporary-Policing such as consultation, collaboration and an outcome focus, and b) support the continuing transformation of policing to the contemporary (community) policing model. This was achieved by means of an online survey of policing stakeholders that included police personnel, elected municipal officials, members of police governance authorities and senior municipal and provincial public servants. The survey sought their opinions about what was critical to consider when assessing the performance of their local police. The result was the identification of seven Critical Strategic Success Factors (CSSFs): Legitimacy of the Local Police Agency; Leadership and Management of the Local Police Agency; Enforcement by the Local Police Agency; Community‟s Feeling of Safety; Crime and Social Disorder in the Community; Misconduct of Local Police Personnel; and Mutually Beneficial Police/Community Relationships. Together, these form a new model for the strategic measurement of police organisational performance (POPI). POPI has the potential to be the genesis of a new approach to the strategic leadership and management of police agencies and, thus, a foundation for a new approach to police accountability. In the Canadian context, POPI can be viewed as breaking new ground in the quest for a responsive strategic performance measurement and management model that meets accountability expectations of the public.