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dc.contributor.advisorIsmail, Mohamed
dc.contributor.authorAl-Jabouri, Hamzea
dc.date.accessioned2018-11-16T17:46:36Z
dc.date.available2018-11-16T17:46:36Z
dc.date.issued2018-04
dc.identifier.urihttp://hdl.handle.net/10294/8436
dc.descriptionA Thesis Submitted to the Faculty of Graduate Studies and Research In Partial Fulfillment of the Requirements for the Degree of Master of Applied Science in Industrial Systems Engineering, University of Regina. xvi, 137 p.en_US
dc.description.abstractAmong the most critical and troublesome difficulties when managing systems of appointments for outpatients, are those related to the pattern of arrivals: walk-in patients, early patients, late patients, and patients that do not show up. This work addresses these challenges in a multi-server system, with one station through a proposed approach named Flexible Appointment Rules (FAR). These rules are flexible in the sense that they involve the use of a ‘window of punctuality’ for scheduling appointments; they release the constraint of simultaneous appointments when more than one server (physician) is available, they allow the presence of patients without a previous appointment, and they manage the priorities of patients in a dynamic way. In this way, FAR addresses multiple challenges, such as the allowance of walk-in patients, multiple parallel servers, early patients, late patients, and when scheduled patients do not arrive. In this study, FAR has been evaluated and compared with traditional rules, with the evaluation concluding that this system is more efficient in regards to the total cost of the implementation of the appointment system, as well as an indicator of satisfaction of patients. The evaluation is made through a discrete event simulation model that considers randomness at the time of arrival of appointed and not appointed patients, as well as in the duration of the service. Results suggest performing experimental research in actual endeavors with the expectation of having a positive impact of FAR on punctuality patterns on patients helping to provide an even better global performance of the system.en_US
dc.language.isoenen_US
dc.publisherFaculty of Graduate Studies and Research, University of Reginaen_US
dc.titleFlexible Appointments: Rules for Appointed and Not Appointed Outpatients with Random Arrival TImesen_US
dc.typeThesisen
dc.description.authorstatusStudenten
dc.description.peerreviewyesen
thesis.degree.nameMaster of Applied Science (MASc)en_US
thesis.degree.levelMaster'sen
thesis.degree.disciplineEngineering - Industrial Systemsen_US
thesis.degree.grantorUniversity of Reginaen
thesis.degree.departmentFaculty of Engineering and Applied Scienceen_US
dc.contributor.committeememberHenni, Amr
dc.contributor.committeememberIbrahim, Hussameldin
dc.contributor.externalexaminerNg, Tsun Wai Kelvin
dc.identifier.tcnumberTC-SRU-8436
dc.identifier.thesisurlhttps://ourspace.uregina.ca/bitstream/handle/10294/8436/Al-Jabouri_Hamzea_MASC_ISE_Spring2018.pdf


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