A Management Framework for Sharing - Economy Services in a Smart City
Aqra, Ahmed H.
MetadataShow full item record
Today, sharing economy model is reshaping services provisioning mechanism in many regulated sectors in cities. This changes put a huge pressure on the city’s decisions’ makers around the world. Different stakeholder’s interests call for actions from the government in response to the services provided under this model. For instance, on-demand mobility service providers such as UBER are affecting the whole service delivery mechanism in the transportation sector and are forcing licensed service providers to leave their market positions. Software systems such as smart city platforms can be used in upgrading service delivery mechanism of regulated sectors to satisfy such needs. This thesis proposes a framework for governing the services provisioning in smart city platforms. The core of the framework is a services provisioning model with a novel brokerage/service selection algorithm that enables open innovation by “democratization” of services provisioning. Unified modeling language (UML) sequence diagram with package diagram are used to describe the proposed matching mechanism between providers (supply) and consumers (demand) in a smart city. Value delivery modeling language (VDML) is used to explore how the values are exchanged through the proposed model. Services provisioning network activity diagram and collaboration diagram are developed to explore how the model will work. VDML dependency measurement diagram is used to explore costs and benefits of using such model in for-hire car transportation sector. The value models are augmented by performance evaluation model used to rank the providers based on a set of key performance indicators. The proposed model for services provisioning is one of the starting steps in building a novel sustainable mechanism in delivery of public regulated services in future cities using a software based- platform. Taking in considerations the current public debates about Uber and Taxi services in Canada and worldwide, chapter 5 will discuss the ability of applying the proposed framework in such sector and present a mechanism in how the proposed model expect to play a vital role in satisfying the needs and expectations of industry’s’ stakeholders. The thesis outcomes are expected to achieve a sustainability needed for the smart city services by employing the sharing economy model in a broader manner, responding to the interests of various groups in society, reducing the ambiguity in services provisions process, and enhance quality of services delivery which will lead to an increase in quality of people’s lives. Keywords: Management Framework, Sharing Economy, Selection Process, Performance Management Model, Smart City Platforms.