Reaching Out from the Other Side of the Reference Desk: A User's Perspective on Evolving Library Services
As service delivery models change, and as librarians increasingly reach out to their communities, some users reach back. The last few years have seen profound changes in the academic library environment reflecting seminal changes in academia. Publishing models, research tools, and scholarly communication have all been revolutionized. As libraries adapt, researchers do as well. This paper provides some personal reflections on the changing role of libraries.